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Meet Kristi
Your Post Sales Guide
Kristi Faltorusso is the founder and lead advisor at ATC Advisory, bringing over 13 years of experience building and scaling Customer Success organizations for high-growth SaaS companies. Known for her no-fluff, execution-first approach, Kristi partners with post-sale teams to design strategies that drive retention, accelerate expansion, and align Customer Success to revenue. A recognized industry leader, influencer and frequent speaker, she blends deep operational expertise with strategic clarity to help SaaS businesses turn customers into long-term growth engines.
Strategy Without Execution
Is Just Noise.
We don’t believe in decks that collect dust. Everything we deliver is actionable, prioritized, and built for your stage of growth. We move fast, and we expect you to do the same.
01
Relationships Are Built. Outcomes Are Earned.
We lead with empathy and clarity, whether we’re advising your team or engaging your customers. Relationships are the foundation, but results are the expectation.
03
Customer Success Is a Revenue Function.
We treat CS like the growth engine it is. Retention, expansion, and advocacy aren’t side effects—they’re outcomes of deliberate strategy, strong leadership, and aligned execution.
02
ATC OPERATING PRINCIPALS
The ATC Strategy
At ATC Advisory, our Customer Success strategy is built on four core pillars: Engage, Educate, Enable, and Empower. We help companies connect with customers intentionally, deliver value through learning, build scalable systems for success, and equip teams to lead with confidence. It’s a human-first, revenue-minded approach that turns customer relationships into long-term growth.
Engage
Build intentional, trust-based connections with customers through proactive communication, strategic alignment, and meaningful relationship touchpoints.
Educate
Empower customers with the knowledge, resources, and insights they need to realize value and make informed, confident decisions.
Enable
Equip teams and customers with the tools, processes, and guidance required to execute effectively and drive measurable outcomes.
Empower
Foster autonomy, accountability, and strategic ownership within your team and customer base to accelerate growth and long-term success.
Helping turn your relationships into revenue.
At ATC Advisory, we believe post-sale growth starts with people—not processes. That’s why our approach is built on four pillars: Engage, Educate, Enable, and Empower. We help SaaS companies create meaningful customer experiences that drive retention and unlock expansion by building teams that lead with intention, operate with clarity, and deliver measurable results. From onboarding to advocacy, we turn customer relationships into long-term revenue by focusing on what truly moves the needle—trust, value, and execution.
Who we work with
SaaS Companies that are series A and beyond
Customer Success Managers, CS Leaders, GTM Leaders, Founders
Companies building or scaling CS, tackling churn, or preparing for growth/fundraising
Impact Snapshot
13 + Years of SaaS Customer Success Leadership Experience
5x Customer Success Leader in start up and scale up organizations - Series A - Series E
5x Top 25 Customer Success Influencer (20-24)
